Terms of service
TERMS AND CONDITIONS
These Terms and Conditions applies to all purchase orders being submitted to the web shop on www.jlindeberg.com (the Website), covering all purchase agreements that a consumer enters with into with J. Lindeberg AB, Stadsgårdshamnen 24, 11645 Stockholm, Sweden, company registration number SE556533708501 (hereinafter J.LINDEBERG). We encourage you to read these Terms and Conditions carefully before using the website or submitting an order. By placing an order on the Website, you agree to accept these Terms and Conditions. As these Terms and Conditions are updated from time to time, we recommend reviewing this page on a regular basis. These Terms and Conditions are available in English, site is available to browse in the following local languages; English, Swedish, German, Norwegian, Danish and French. Particular terms and conditions may apply for J. Lindeberg Clubhouse Members which are expressly set out in these Terms and Conditions. To read more and to become a J. Lindeberg Clubhouse Member, please click here.
A binding purchase agreement is entered into when you place an order on the Website, and your order has been confirmed by J.LINDEBERG. J.LINDEBERG will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.
To place a purchase order on the Website you must be at least 18 years of age and not under guardianship, and use a payment method approved by J. Lindeberg. You are only allowed to purchase products in the J.LINDEBERG online shop if you are a private consumer, and you are not allowed to place orders for, or on behalf of, a business or company.
J.LINDEBERG reserves the right to terminate or decline an order, prevent you from shopping and deactivate customer accounts, at its sole discretion, without being liable for any damages or costs, if
A) your payment information is incorrect or not verifiable, or you are not approved in a credit evaluation,
B) the order has been made, or is suspected to being made, in fraudulent purposes or in connection with a criminal offense or unlawful activity,
C) an error or malfunction on the website occurs, including payment error or malfunction, or incorrect price is displayed on the website,
D) J. LINDEBERG has reasons to believe you are under the age of 18 years old or under guardianship,
E) the order could not be delivered to your address,
F) J.LINDEBERG experience a large number of returns,
G) the ordered product is out of stock, or incorrect stock level is shown on the Website at the time of your order, or
H) J.LINDEBERG suspects that you, in any way, are in breach of these Terms and Conditions.
When ordering goods in the J.LINDEBERG online shop it is possible to use the following payment options:
- Credit and debit (VISA, Mastercard, AMEX, Maestro)
This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods.
Available to customers in the Netherlands.
Available to customers in Belgium.
- LINDEBERG Gift Card
You can pay for your order fully or partially with your J.LINDEBERG Gift Card. If the balance on your gift card exceeds the order amount, the balance on your gift card will adjusted accordingly.
- Klarna Invoice
- Klarna Account
The payment methods Klarna Invoice and Klarna Account are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms can be found on KLARNA.COM.
All payments are subject to validation and authorisation by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.
J.LINDEBERG cannot accept any payment methods other than specified above. J.LINDEBERG will not be held liable for any loss of damages caused by you, by attempting to use another payment method.
Payment is possible inte the currencies set out on the Website and can change depending of which country you chose. Payment is currently made in
- Euro (EUR) for shipment within the European Union and for countries not specified below
- Swedish kronor (SEK) for shipments to Sweden
- Danish kronor (DKK) for shipments to Denmark
- British Pounds (GBP) for shipments to the UK
- Norwegian kronor (NOK) for shipments to Norway
- Swiss franc (CHF) for shipments to Switzerland
- Prices, taxes/VAT and currency
All quoted prices on products, delivery charges and other services include value added tax (VAT). The applicable price is the one stated in the J.LINDEBERG online shop in respect of the relevant product on the date of placing of the order. Please note that additional duties or taxes may apply to deliveries to some countries outside of the EU. You will be responsible for any such duties or taxes and J.LINDEBERG has no control over such charges. For further information, we suggest contacting your local customs office before placing an order. Taxes and duties incurred on refused deliveries/packages are not reimbursed by J.LINDEBERG.
All displayed prices are quoted in the valid currency in your country. Your indicated delivery address will decide which currency that applies for your purchase. Changing country, or delivery address to another country, may influence the pricing, currency and delivery costs.
J.LINDEBERG reserves the right to amend any prices incorrectly stated in the J.LINDEBERG online shop, and cancel orders if any information, including prices, on the Website is inaccurate at any time without notice. Furthermore, J.LINDEBERG reserves the right to amend any prices, taxes and/or other costs stated in the J.LINDEBERG online shop at any time, for example, but not limited to, due to changes in VAT rates, exchange rates, or other public fees and charges, increased costs or as a result of the general development in retail prices.
Please note that some banks or card issuer do charge an extra overseas transaction fee. This fee is charged by the bank or card issuer and will not be reimbursed by J.LINDEBERG. For more information, please contact your bank or card issuer.
When placing a purchase order on the Website, an amount might be added in payment of shipping costs, depending on services and at the rates at the time being as presented at check out.
J.LINDEBERG does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union. This also concerns products, which are purchased with Click & Collect. Therefore J.LINDEBERG retail shops offering the Click & Collect service are not obliged to assist in the refund of VAT on products purchased from J.LINDEBERG.
J.LINDEBERG currently deliver orders to the following countries/regions:
- European Union
- United Kingdom
- PostNord standard delivery 2-5 working days.
- UPS standard delivery 3-5 working days
- UPS Express Saver express delivery 1-2 working days
Shipments to South Korea may be longer. All shipping costs will be specified in the purchase order, and is clearly visible to you prior to completing the order.
The risk of the order passes over from J.LINDEBERG to you when you are in receipt of your order and the delivery has been completed. Without prejudice of your statutory rights and remedies, you are responsible for inspecting the delivered product for any faults or defects, and giving J.LINDEBERG notice of any such faults or defects or complaints. In case the delivered product are defected or otherwise not in accordance with your order, you may choose to return the product to J.LINDEBERG. You will be refunded the purchase price and delivery cost of the returned product. You may also choose to keep the defected product and request a reduced price.
If an order is returned as undeliverable, J.LINDEBERG reserve the right to charge you a fee for the costs for shipping and processing. Non-collected orders are normally not covered by your right to return.
Should your order be delayed you will receive a notification by email including a new estimated time for delivery, no later than 30 days after you have submitted your order. You may cancel the order if you do not accept the new time of delivery. If your order has not been delivered within 15 working days after the new estimated time of delivery, you may cancel the order by notifying our customer service. If you cancel your order due to such delay, we J.LINDEBERG will repay the price of your order. If your order already has been dispatched, you will have to return the ordered products in order to receive repayment. J.LINDEBERG will pay the costs of the return.
Should you discover any damage to the package prior to opening it, please report the damage to J.LINDEBERG’s customer service and the postal agent where you collected the package, as soon as possible. Items that are damages during delivery is replaced by J.LINDEBERG free of charge. If you notice damage after opening the package, please follow the return and claim instructions below.
- Right of withdrawal
You have a right to withdraw your order and from the contract entered into, without giving any reasons. You have the right to withdraw your order at any time within 100 days from the date the order was delivered.
If the withdrawal period ends in a public holiday, Sunday, December 24 or 31, the period will be extended to the following working day.
Further information regarding your right to withdrawal is available at the Swedish Consumer Agency’s (Konsumentverkets) website.
How to withdraw from the contract
In order to exercise your right of withdrawal, please send an unambiguous and clear statement within the withdrawal period by:
- mail to Barona, Att: J.Lindeberg Customer Service, Hemvärnsgatan 9, 171 54 Solna. Please note that this address is not the same as the address for return of products. The address for returning goods is listed below under ”Returns”
- email to email@example.com
- sending a message to our Customer service via our Contact Form
In your statement, please indicate your name, address, phone number, email address, order number and the product you wish to return.
You are also free to use the linked withdrawal form provided by the Swedish Consumer Agency (Konsumentverket)
In the event products are being returned to us without a statement that you wish to exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.
In case you have chosen the delivery method Click & Collect (collection of parcel in one of our shops) and you do not pick up your parcel within 14 calendar days from the date of delivery of the parcel to the shop, the parcel will be returned to the J.LINDEBERG online shop. We will regard this return as a withdrawal from the contract.
We accept returns within 100 days after the date when you have registered the return of your purchase provided that the item is in perfect condition and has not been worn or washed. The item must be returned in its original packaging with all tags remaining. If the item has been damaged, stained, or altered in any way, we reserve the right to refuse the return. Please note that if the items has lost its value due to your handling of the items to a greater extent than it is necessary to determine its characteristics or functions, you will be obliged to reimburse us. Returning of the goods will be deemed to have been made in due time, and within the 100-day period, if you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to J.LINDEBERG. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
Please note that due to hygiene reasons, we do not accept returns or exchanges of underwear. We kindly suggest that you take a moment to review our size guides or reach out to our customer service team for assistance before placing your order.
If you wish to return an item, please visit our return portal to initiate the return process. Once we receive the item and have verified that it is in perfect condition, we will issue a refund to your original form of payment excluding a return fee of 3 EUR / 3 CHF / 5 GBP / 30 SEK / 30 NOK / 30 DKK, and 19.90 EUR for a return of an order originally shipped to South Korea.
Returns are free of charge for J.Lindeberg Clubhouse Members. To read more and to become a J.Lindeberg Clubhouse Member, please click here.
J.LINDEBERG's name and address where to the goods must be returned J.Lindeberg Return, DHL Storage, Företagsgatan 64, 50464 Borås. You can find more information on how to return goods on our 'Returns' page.
If you exercise your right to withdraw from the purchase agreement, we will repay the purchase price, excluding any delivery costs. Repayment will be made without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment, excluding a Return Fee of 3 EUR / 3 CHF / 5 GBP / 30 SEK / 30 NOK / 30 DKK, and 19.90 EUR for a return of an order originally shipped to South Korea. This fee will be automatically deducted from the repayment.
Returns are free of charge for J.Lindeberg Clubhouse Members. To read more and to become a J.Lindeberg Clubhouse Member, please click here.
We may withhold the repayment until we have received the returned products, or until you have submitted documentation that the goods have been returned, as may be appropriate.
Used or impaired goods
You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
Some of our goods are sealed with a special tag. This tag does not prevent you from trying on the product, however, if the tag is removed, you might not be able to exercise your full return right.
Specially made goods
The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.
- Notification in case of non-conformity of goods
In case of defective products or non-conformity with your order, you may return the product and J.LINDEBERG will repay the purchase price and delivery costs. Alternately, you may also choose to have a defective product replaced with an equivalent product free of charge, if available.
You may file a complaint for defects which appears within 36 months after receipt of your order, or the longer time period which is prescribed under your national consumer protection laws. A notice of defect or a complaint shall be made within a reasonable time from the after the defect has been, or should have been, noticed. For Swedish consumers, any notice given within a period of two months after you have noted the defect is deemed a timely notice.
You can file a complaint by sending the return note (including the return code) and the defective product to the following address:
Name: J.Lindeberg Return, DHL Storage, Företagsgatan 64, 50464 Borås, Sweden
If you no longer have the return note or the return label, please contact Customer Services to get a new one. J.LINDEBERG will not reimburse you for defects due to inappropriate use or otherwise defects caused by you.
In case you disagree with our handling of your complaint, Swedish consumers have the option to contact Allmänna Reklamationsnämnden in order to lodge a complaint. You can find information on Allmänna Reklamationsnämnden and the complaint procedure on their website HERE. Postal address of Allmänna reklamationsnämnden: Box 174, 101 23 Stockholm.
For consumers residing within the EU outside of Sweden, it is possible to submit a complaint regarding an online purchase via the European Online Dispute Resolution platform, which you can access HERE.
- Disclaimer of Warranty and Limitation of Liability
J.LINDEBERG is not liable for any damages other than damages as a result from breach of contractual obligations towards you, or damages prescribed by applicable law.
J.LINDEBERG is not directly nor indirectly responsible for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
J.LINDEBERG is not liable for any damages caused by improper use of any of our products, or damages incurred by any third party.
J.LINDEBERG's liability for any and all claims is limited to an amount equal to the price of the product purchased by you.
J.LINDEBERG assumes product liability vis-a-vis you under applicable law.
J.LINDEBERG is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, J.LINDEBERG is relieved from performance of its obligations.
- Website Information
J.LINDEBERG AB makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us if you find incorrect information on the website.
J.LINDEBERG AB is entitled to change the content of the website at any time without preceding notice. In the event of errors on the Website or other website services, or any other incomplete or incorrect texts, prices, images, graphics, video and audio clips.
J.LINDEBERG cannot, to the fullest extent permitted by law, not be held liable for damages resulting hereof, unless such damage is the result gross negligence or wilful misconduct. If the website links to a third party website, J.LINDEBERG AB makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.
J.LINDEBERG shall not be liable for any content of internet sites that the Website links to, nor use or content of any other websites linked to the Website.
J.LINDEBERG does not guarantee that colors of any products appearing on the Website reflect the colors in reality. The colors can be reflected differently depending on the screen, graphic card or settings on your device, such as computer or phone.
- Copyright and Trademarks
The website, jlindeberg.com, is owned and operated by J.LINDEBERG AB, company registration number SE556533708501, Stadsgårdshamnen 24, 11645 Stockholm, Sweden (J. LINDEBERG AB). All names, brands, trademarks and logos on the website are the property of J.LINDEBERG AB or its associated companies and partners. All names, brands, devices and logos are protected and/or registered trademarks and can only be used with permission from J.LINDEBERG AB or the respective owner of such rights.
The content of the website such as text, graphics, interface, icons, images, videos, audio files, software and source coding are the property of J.LINDEBERG AB, or its associated companies and partners, and are protected by copyright. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use any rights without permission from J.LINDEBERG AB or its associated companies and partners.
If the website links to a third party website, J.LINDEBERG AB makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.
- Customer Service
If you have any questions related to your order or purchase or have any complaints, you can contact our Customer Service by phone, email, chat or by using our contact form.
- Email: firstname.lastname@example.org
- Phone (Monday-Friday, 8AM- 6PM CET)
- Sweden +46101810320
- Denmark +4589879144
- Norway +4767792163
- Finland +358942456741
- Germany +493091733741
- UK/ International +442045865375
- J.LINDERBERG’s Right to Update these Terms and Conditions
J.LINDEBERG reserve the right to amend or revise these Terms and Conditions from time to time. Your order will be subject to Terms and Conditions, and other applicable policies, which are in force at the time of your order.
- Force Majeure
J.LINDEBERG has the right to assert force majeure in the event of war, warlike event, civil war, pandemic, revolution, government sanction, strike, lockout, blockade, natural disaster or any similar circumstances or events, which relieves J.LINDEBERG from performing its obligations under this agreement. Under such circumstances, J.LINDEBERG will attempt to contact you and resolve all issues within a timely manner.
- Governing Law
Without limiting your rights under consumer protection laws of your country, these terms and conditions as well as disputes or claims arising hereof, or purchase orders being made on the Website, shall be governed by the laws of Sweden. To the extent permitted by law, Swedish courts will have jurisdiction over any dispute under this agreement.
J. Lindeberg AB
11645 Stockholm, Sweden
Organisation Number: 556533-7085
VAT No: SE556533708501
Last Update November 8, 2023